At BD Natural Care, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns within 5 days of receiving your item. To be eligible for a return:
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The product must be unused, unopened, and in its original packaging.
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A valid proof of purchase (invoice or order number) must be provided.
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The product must not be damaged or altered in any way.
Note: Certain products such as personal care, hygiene, or perishable items may be exempt from being returned.
2. How to Initiate a Return
To request a return, please contact us via:
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Phone/WhatsApp: +8801916-169220
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Email: [Insert Email Address]
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Facebook: [Insert Facebook Page Link]
Please include your order number, product name, reason for return, and a photo (if applicable).
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be processed to your original payment method within 7-10 business days.
Non-refundable items:
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Discounted or sale items
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Gift cards
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Items damaged after delivery due to misuse
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, contact us within 48 hours of delivery.
5. Shipping Costs
Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective product). We recommend using a trackable shipping service for returns.
For any questions or concerns, feel free to contact our support team.
BD Natural Care
Phone/WhatsApp: +8801611-581042
Website: https://bdnaturalcare.com